Oxypros - FAQ

Q.How long is the process from prescription to delivery for my power chair through Medicare?

A.It should take about 3 – 6 weeks, but remember, there is a tremendous amount of paperwork needed to be filled out and signed. Home visits and Doctor Visits are required also. So, if all is coordinated well and there are no gaps in visits all should go pretty smoothly.

Q. Can I get a Power Chair or Scooter through Medicare?

A. Yes. Medicare has specific requirements in order for them to reimburse for mobility devices. You will need a prescription from your Doctor to begin the process. Bring in, mail or fax us your prescription, and insurance information, and we will do the legwork required to verify if power mobility will be covered under Medicare.

Q.Are you an in network provider for me?

A.We have an excellent billing company. If you are interested in becoming an OXYPROS PLUS patient, all you have to do is call our office, provide us with you insurance information. We will run an insurance verification check to see if we are an in network provider for your plan. If we are not we will provide you with the in network providers in your area.

Q.Can I switch to OXYPROS PLUS from my current Home Medical Equipment provider?

A. Yes. It is not uncommon for patients to switch from one provider to another. It is always the patients choice. Because of our reputation, state of the art equipment we provide, and our commitment to patient care, we are frequently recommended by our area physicians. Give us a call, and we do the rest.! in some cases new equipment may be able to be provided.

Q.Can I get my CPAP supplies from OXYPROS PLUS?

A.Yes, Most insurance companies again require a significant amount of paperwork to reimburse for CPAP supplies. We can and have many times in the past provided CPAP supplies to new patients. We would need a sleep study, insurance and CPAP machine information, and a prescription from your Doctor. Sometimes prior authorization is required from insurance companies.

Q.Where are you located?

A.OXYPROS PLUS 808 SE Dixie in beautiful Stuart Florida 34994 772.223.2825 office phone 772.223.2824 office fax 866.699.7761 toll free

Q.Do you charge for delivery fee for equipment and seat lift chairs?

A.We do not charge for delivery of any equipment. If you require an afterhours delivery for a seat lift chair or a non Medicare item here may be an additional charge for delivery.

Q.I am not an oxygen patient of OXYPROS PLUS can I rent a travel concentrator for my next trip or vacation?

A.Yes. We reserve all travel concentrators for our patients first, but there are many times when we have extra travel concentrators in inventory. We rent our travel concentrators to any patient as long as they provide a current script with liter flow. Call our office today, and we will determine availability and cost for your next trip or vacation.

Q.Does OXYPROS PLUS accept my Insurance Plan?

A.OXYPROS PLUS accepts many Insurances. Including Medicare, Medicare, AARP, and Web TPA. Simply contact our office and we will run an insurance verification report to determine our status with your particular provider. We will explain in detail, your options and any obligations you may have.

Q.I have some used equipment, what can i do with it?

A.One of the cofounders of OXYPROS PLUS past away suddenly in 2009. We all miss Bob terribly. He was a kind and generous man. He was loved by his coworkers and patients alike. So, we have began a program after his passing called "Bob's Closet". When equipment is donated to "Bob's Closet" we will clean, sanitize, repair, and determine if the equipment is in good working order. We will then distribute this equipment to patients in need who are not fortunate enough to have insurance.

Q.How come I get a bill from OXYPROS PLUS at the beginning of each year, and i do not the rest of the year?

A.In most cases insurance companies (including Medicare) have deductibles. Your deductable will be determined by the plan you choose when you signed up with your provider. Medicare has a $150.00 deductible each year. The patient is responsible for that $ 150.00 each and every year.

Q.How can I check to see if I am getting any oxygen out of my concentrator?

A.The best way to check to see if there is oxygen flow from your concentrator is it fill a clear glass half full with water and submerge your cannula in the glass and check for bubbles. If you do not see bubbles or are unsure in any way you should call OxyPros Plus.

Q.My concentrator is beeping what should I do?

A.You concentrator will alarm for several reasons. The best thing t do when your concentrator alarms is to call OxyPros Plus. We will talk you through a series of steps to rule out several common problems and easy to repair issues

Q.My concentrator is not alarming but I am not getting any oxygen flow out of my cannula, what causes that?

A.Chances are you have just filled your humidifier bottle and you have cross threaded the top. This will create a leak at the water bottle (humidifier). These machines are designed to alarm if there is a problem within the mechanics of the concentrator. If your humidifier bottle is leaking, the concentrator is working fine, so there will be no alarm. You should first verify there is no flow from the cannula. If there is no flow from the cannula, unscrew the top of the water bottle (humidifier) and reattach making sure the top is not cross threaded when reattaching. Please see videos for a demonstration. Air will leak out of the cross threaded humidifier bottle and therefore reducing significantly the air flow out of the cannula.

Q.What is this big tank on wheels for?

A.This tank is generally called an E tank. This tank is to be stored in case of an emergency or power failure. This E tank will last approximately 5 hours using a continuous flow regulator and set at 2 liters per minute (LPM).

Q.My little tank in the bag does not work what is the problem?

A.First make sure the Oxygn tank is not empty. Second make sure the take toggle is turned on. Third make sure the regulator is set on the appropriate liter flow i.e. 1,2,3. Now, remember the little tank in the bag has a demand regulator on it. It will only release oxygen when you demand it or breath in. Your inspiratory effort will trigger the regulator to release oxygen. This regulator will conserve the oxygen in the tank to give you about 4 hours of use on a liter flow of 2 LPM.